CUSTOMER SERVICE

Once your order is dispatched, you will receive an email or SMS with a tracking number and instructions to monitor your shipment. If you have trouble tracking your order, our Customer Support team is here to assist you.

Orders can be canceled within 24 hours of placement. After 24 hours, cancellations are not permitted as the production process begins.

We understand the importance of a perfect fit. If your item doesn’t fit, you can request an exchange or alteration within 7 days of delivery. Please refer to our Returns & Exchanges Policy for more details on the process. Note that altered or customized items are not eligible for exchange.

We accept returns for unused and undamaged items within 7 days of delivery. Refunds are processed within 7 business days after the returned item is inspected. Customized and sale items are non-returnable unless there is a manufacturing defect. Please visit our Returns & Refund Policy page for further details.

We accept multiple payment methods, including: Credit/Debit Cards UPI Net Banking Cash on Delivery (within India)

Yes, we offer worldwide shipping. Shipping within India is free, while international shipping charges vary based on the destination and weight of the order. You can find detailed shipping rates on our Shipping Policy page.

We take extra care in packaging to prevent damage. However, if your product arrives damaged, please notify us within 48 hours of receiving it with photos as proof. We will provide a replacement or issue a refund, depending on the situation.

We take extra care in packaging to prevent damage. However, if your product arrives damaged, please notify us within 48 hours of receiving it with photos as proof. We will provide a replacement or issue a refund, depending on the situation.

Each item is handcrafted, requiring time to ensure impeccable quality. Our production process typically takes 7–14 business days, as we do not compromise on the craftsmanship that goes into every piece. While it takes longer, the result is a unique, high-quality garment that is worth the wait.

To maintain the longevity of your handmade garment, follow these care instructions: Hand wash or use a gentle cycle with cold water. Avoid bleach or harsh detergents. Air dry in the shade to preserve fabric and color. Iron on a low setting if necessary. These steps ensure that your handmade pieces remain as beautiful as the day you received them.

Of course! Our garments make beautiful, thoughtful gifts. We also offer gift wrapping and can include a personalized message on request. Contact us for more details.

Our brand focuses on handmade craftsmanship, offering timeless designs that stand apart from mass-produced items. Each piece is carefully created by skilled artisans, ensuring quality, durability, and attention to detail. Unlike fast fashion, our processes are sustainable and ethical, supporting fair wages and reducing environmental impact.

We occasionally offer special discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.

You can reach us via: Email: aconiconi.in@gmail.com Live Chat: Available on our website. Our support hours are Monday to Saturday, 10:00 AM to 7:00 PM (IST).

Absolutely! Each piece is crafted by skilled artisans who are paid fair wages. We are committed to supporting ethical manufacturing practices, ensuring safe working conditions, and fostering sustainable livelihoods for our artisans.